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Customer Experience Survey

Customer ExperienceMarketing Insights

The Problem

Traditional surveys have low response rates and don't capture feedback when it matters most.

The Solution

Integrated survey system collects feedback at key touchpoints during the customer journey with high engagement rates.

The Impact

Achieves 94% survey response rate, providing valuable insights to improve operations and customer satisfaction.

Did You Know:

  • Real-time feedback allows for immediate issue resolution
  • 94% response rate vs. 12% industry average for traditional surveys
  • Dealerships using real-time surveys see 31% improvement in CSI scores

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